Customer Service - Furniture Perth WA | Chinese Furniture | Tibetan Singing Bowls | Bamboo Table Wear | Shunga | Candles

We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it.  We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…

1. How to Order
2. Payment Methods
3. Delivery Charges and Time Frames.
4. Security Measures
5. Returns Policy
6. Product and Service Guarantees
7. Privacy Information
8. How we can be Contacted

How to Order

To place an order on this web site is a simple manner of browsing the products until you find what you are looking for.  If a product can be purchased, an "Add to Cart" or "Purchase Button" will appear next to the product.  By clicking this button you can add as many items as you like into your cart before clicking on a "Checkout" link or button to finalise your purchase.

Payment Methods we Accept

You have several options on how you can pay for your purchase.  They include

Credit Card:
We accept Visa Card and Master Card.  We accept these details via our SECURE order page.

Direct Deposit:
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase.  We will then await confirmation that your payment has been made before shipping your order.

Cheque:
We also offer the ability to pay by cheque or money order.  Your order will not be shipped until your cheque has cleared.


Pay Pal:
You can also pay via PayPal for your purchase.   You will be taken across to the PayPal site to enter your credit card details.

Delivery Charges and Time Frames

Delivery Charges
Our delivery charges are based on the amount and volume of your purchase, as well as your delivery destination.  Your delivery charges are calculated and shown to you at the checkout stage for your purchases on smaller items that are sent via Australia Post.

Larger items such as furniture we will personally deliver to any suburb in the Perth Western Australian metropolitan area (calculated at a radius within 25kms of the Perth CBD) at a flat rate of $50.00.
 
For customers living within Australia we can organise shipping at very competitive rates, for example a large cabinet that is approx 1.9metres tall and 1.2 metres wide and being 50centremetres deep we can deliver to any major Australian city for $285.00 door to door. Please email us and we will quote on all larger deliveries within 24 hours. 

International deliveries are also not a problem and in many cases you can purchase our products, inclusive of shipping, at a better rate than like items can be obtained within your own country or even direct from China. Please contact us for an obligation free quote and any information via our email, we will get back to you within 24 hours. 

This is a personalised service that we offer to all our customers.

Delivery Time Frames
Our delivery turn around time ranges from 1 to 14 days depending on your location within Australia.  We process orders Monday to Friday and endeavour to ship the same day or the following day from when we receive your total payment.

For international orders we will confirm time frames directly with you prior to shipping via phone or email. 

Security Measures

We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.  Please visit our security page to read more about how to tell when it is safe to enter your payment details.

Returns Policy

Due to the nature of the product we supply, we only provide returns in limited situations where there was a problem with the product at the time it was delivered to you.  We need to be notified of this within 3 days of your purchase arriving so we can arrange a replacement product or a refund. 

In these instances, please contact us immediately to arrange pickup of your purchase.

In Australia: For Australia Post posted items, please keep the original packaging until you are satisfied with your purchase.  If there is a problem you can repack the item and write RETURN TO SENDER on the packaging.   This will avoid additional postal charges to you.

Product and Service Guarantees

If you have a problem with your purchase, then we want to know about it so we can rectify the situation.  We are happy to replace your order or provide a full refund where the product may be damaged through transit. If you change your mind on any item we will happily give you a full refund or exchange just return the item to us within 14 days. 

Privacy Information

We have a comprehensive online privacy policy that is explained on another page.  Please view our Privacy Policy Here.

How we can be contacted

We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems.  Our full contact details including postal/physical address phone, fax and email addresses can be found on the contact page.

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