How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Some items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Chapels on Whatley only accepts Australian Dollars (AUD$). Therefore, all transactions are processed in Australian Dollars.
Accepted Methods of Payment
Credit Card (Visa, Master Card,)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.
We deliver products using Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 3 and 5 business days depending on your location.
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Australia Post mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security Policy and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
When purchasing from Chapels on Whatley, card details are transmitted through a secure server using PayPal Payment Gateway. Card data is not hosted byChapels on Whatley after processing.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognise you on your next visit or store your shopping cart contents. We use them only to track this information.